| Sr. No. | Name of Service | Given Time Limit (working days) | Designated Officer | First Grievance Redressal Authority | Second Grievance Redressal Authority |
| 1 | Water Supply and Sewerage Connection (Applicable in Municipal Corporation, Gurugram, Faridabad, Sonepat and Karnal only) | 7 Days | Assistant Engineer in case of Municipal Corporation. | Executive Engineer in case of Municipal Corporation. | Superintending Engineer/Chief Engineer in case of Municipal Corporation |
| 2 | Issue of conveyance deed in Municipal Corporations, Municipal Councils and Municipal Committees | 15 days | Zonal Taxation Officer in case of Municipal Corporation | Joint Commissioner in case of Municipal Corporation | Commissioner in case of Municipal Corporation. |
| | | |
| Executive Officer in case of Municipal Council and Secretary in case of Municipal Committees | Sub Divisional Magistrate of Sub Division concerned in case of Municipal Councils and Committees | |
| | | District Municipal Commissioner of District concerned in case of Municipal Councils and Municipal Committees |
| 3 | Removal of solid waste from streets/Roads/ Green Belts/ Open Spaces | 2 days | Senior Sanitary Inspector in case of Municipal Corporation | Joint Commissioner in case of Municipal Corporation. | Commissioner in case Municipal Corporation |
| | | |
| Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee | Executive Officer in case of Councils and Secretary in case of Municipal Committees | |
| | | District Municipal Commissioner in case of Municipal Council and Municipal Committee |
| 4 | Replacement of street lights | 10 days | Assistant Engineer in case of Municipal Corporation. | Executive Engineer in case of Municipal Corporation | Superintending Engineer/Chief Engineer in case of Municipal Corporation. |
| | | |
| Junior Engineer in case of Municipal Council and Committee. | Municipal Engineer in case of Municipal Council and Committee. | District Municipal Commissioner in case of Municipal Council and Municipal Committee |
| 5 | Water leakages/ sewerage blocked/over flow (In case of Municipal Corporation, Gurugram, Faridabad, Karnal and Sonepat) | 2 days | Assistant Engineer in case of Municipal Corporations, Gurugram, Faridabad, Karnal and Sonepat | Executive Engineer in case of Municipal Corporation, Gurugram, Faridabad, Karnal and Sonepat | Superintending Engineer/ Chief Engineer in case of Municipal Corporation Gurugram, Faridabad, Karnal and Sonepat |
| 6 | Change of owner/ occupier in Property Tax Register (Except in death case) | 15 days | Secretary/ Executive Officer/ Zonal Taxation Officer in case of Municipal Corporation/ Committee/ Council/. | Joint Commissioner in case of Municipal Corporation. | Commissioner in the case of Municipal Corporation. |
| | |
| Sub Divisional Officer (C) of the Sub Division concerned in case of Municipal Committee and Council. | |
| | District Municipal Commissioner of District concerned in case of Municipal Committee and Council. |
| 7 | Change of owner/occupier in Property Tax Register in death case | 45 days | Secretary/EO/ Zonal Taxation Officer in case of Municipal Corporation/ Committee/ Council. | Joint Commissioner in case of Municipal Corporation. | Commissioner in the case of Municipal Corporation. |
| | |
| Sub Divisional Officer (C) of the Sub Division concerned in case of Municipal Committee and Municipal Council. | |
| | District Municipal Commissioner of District concerned in case of Municipal Committee and Municipal Council. |
| 8 | Granting permission for road cutting | 60 days | Joint Commissioner in case of Municipal Corporation. | Commissioner in the Municipal Corporation and District Municipal Commissioner in case of Municipal Council and Committee | Divisional Commissioner Concerned |
| |
| Executive Officer in case of Municipal Council. |
| |
| Secretary in case of Municipal Committee |
| 9 | Granting permission for installing communication and connectivity infrastructure. | 45 days | Joint Commissioner in case of Municipal Corporation. | Commissioner in the Municipal Corporation and | Director, Urban Local Bodies |
| | |
| Additional Deputy Commissioner in case of Municipal Council and Municipal Committee. | Divisional Commissioner in case of Municipal Council and Committee. |
| 10 | Booking of Community Center | 15 days | 1. Zonal Taxation Officer in case of Municipal Corporation. | 1. Joint Municipal Commissioner in case of Municipal Corporation. | 1. Commissioner in the Municipal Corporation. |
| | | |
| 2. Superintendent/ Secretary in case of Municipal Council | 2. Executive Officer in case of Municipal Council | 2. District Municipal Commissioner in Municipal Council and Municipal Committee. |
| | | |
| 3. Tax Clerk in case of Municipal Committee. | 3. Secretary in case of Municipal Committee. | |
| 11 | Issue Certificate of Dog Registration/brought for show purpose | 15 days | 1. Zonal Taxation Officer in case of Municipal Corporation. | 1. Joint Municipal Commissioner in case of Municipal Corporation. | 1. Commissioner in the Municipal Corporation. |
| | | |
| 2. Superintendent/ Secretary in case of Municipal Council | 2. Executive Officer in case of Municipal Council | 2. District Municipal Commissioner in Municipal Council and Municipal Committee. |
| | | |
| 3. Tax Clerk in case of Municipal Committee. | 3. Secretary in case of Municipal Committee. | |
| 12 | Renewal Certificate of Dog Registration/brought for show purpose | 07 Days | 1. Zonal Taxation Officer in case of Municipal Corporation. | 1. Joint Municipal Commissioner in case of Municipal Corporation. | 1. Commissioner in the Municipal Corporation. |
| | | |
| 2. Superintendent/ Secretary in case of Municipal Council | 2. Executive Officer in case of Municipal Council | 2. District Municipal Commissioner in Municipal Council and Municipal Committee. |
| | | |
| 3. Tax Clerk in case of Municipal Committee. | 3. Secretary in case of Municipal Committee. | |
| 13 | Request for issue Copy of Documents | 15 days | 1. Zonal Taxation Officer in case of Municipal Corporation. | 1. Joint Municipal Commissioner in case of Municipal Corporation. | 1. Commissioner in the Municipal Corporation. |
| | | |
| 2. Superintendent/ Secretary in case of Municipal Council | 2. Executive Officer in case of Municipal Council | 2. District Municipal Commissioner in Municipal Council and Municipal Committee. |
| | | |
| 3. Tax Clerk in case of Municipal Committee. | 3. Secretary in case of Municipal Committee. | |
| 14 | Issue of License for Sale of Meat | 15 days | 1. Zonal Taxation Officer in case of Municipal Corporation. | 1. Joint Municipal Commissioner in case of Municipal Corporation. | 1. Commissioner in the Municipal Corporation. |
| | | |
| 2. Superintendent/ Secretary in case of Municipal Council | 2. Executive Officer in case of Municipal Council | 2. District Municipal Commissioner in Municipal Council and Municipal Committee. |
| | | |
| 3. Tax Clerk in case of Municipal Committee. | 3. Secretary in case of Municipal Committee. | |
| 15 | Renewal of License for Sale of Meat | 07 Days | 1. Zonal Taxation Officer in case of Municipal Corporation. | 1. Joint Municipal Commissioner in case of Municipal Corporation. | 1. Commissioner in the Municipal Corporation. |
| | | |
| 2. Superintendent/ Secretary in case of Municipal Council | 2. Executive Officer in case of Municipal Council | 2. District Municipal Commissioner in Municipal Council and Municipal Committee. |
| | | |
| 3. Tax Clerk in case of Municipal Committee. | 3. Secretary in case of Municipal Committee. | |
| 16 | Issue of License for Import of Meat/sale of imported Meat | 15 days | 1. Zonal Taxation Officer in case of Municipal Corporation. | 1. Joint Municipal Commissioner in case of Municipal Corporation. | 1. Commissioner in the Municipal Corporation. |
| | | |
| 2. Superintendent/ Secretary in case of Municipal Council | 2. Executive Officer in case of Municipal Council | 2. District Municipal Commissioner in Municipal Council and Municipal Committee. |
| | | |
| 3. Tax Clerk in case of Municipal Committee. | 3. Secretary in case of Municipal Committee. | |
| 17 | Issuance of Occupation Certificate for all (original municipal limits, Town Planning schemes, Improvement Trust schemes, Rehabilitation schemes, regularized colonies and civic amenities, deficient municipal areas) for all plot size/ uses having no composition of offence. | 18 Days from receipt of complete documents | Commissioner in case of Municipal Corporation | Divisional Commissioner concerned | Director Urban Local Bodies |
| 18 | Issuance of occupation certificate (CLU granted sites up to 5 acres in Gurugram and Faridabad) having no composition of offence. | 18 Days from receipt of complete documents | Commissioner Municipal Corporation, Gurugram/ Faridabad. | Divisional Commissioner concerned. | Director Urban Local Bodies |
| 19 | Issuance of occupation certificate (All CLU granted sites, except sites upto 5 acres in Gurugram and Faridabad) having no composition of offence. | 18 Days from receipt of complete documents | Director, Urban Local Bodies, Haryana | Additional Chief Secretary to Government Haryana, Urban Local Bodies Department | |
| 20 | Clearance of objections related to property dues, size, floor details, property authorized/ unauthorized status and Property category on No Dues Certificate Portal | 10 days | 1. Zonal Taxation Officer in case of Municipal Corporation. | 1. Deputy Municipal Commissioner in case of Municipal Corporation | 1. Commissioner in the case of Municipal Corporation. |
| | | |
| 2. Superintendent / Secretary in case of Municipal Council | 2. Executive Officer in case of Municipal Council | 2. District Municipal Commissioner in case of Municipal Council and Municipal Committee. |
| | | |
| 3. Tax Clerk in case of Municipal Committee. | 3. Secretary in case of Municipal Committee | |
| 21 | Issuance of new Property ID | 10 days | 1. Zonal Taxation Officer in case of Municipal Corporation. | 1. Deputy Municipal Commissioner in case of Municipal Corporation | 1. Commissioner in the Municipal Corporation. |
| | | |
| 2. Superintendent/ Secretary in case of Municipal Council | 2. EO in case of Municipal Council | 2. District Municipal Commissioner in Municipal Council and Municipal Committee |
| | | |
| 3. Tax Clerk in case of Municipal Committee. | 3. Secretary in case of Municipal Committee | |
| 22 | Removal of Stray Cattle | 2 days | Senior Sanitary Inspector in case of Municipal Corporation | Deputy Municipal Commissioner in case of Municipal Corporation. | Commissioner in case of Municipal Corporation. |
| | | |
| Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee | Executive Officer in case of Councils and Secretary in case of Municipal Committees | District Municipal Commissioner in case of Municipal Council and Municipal Committee. |
| 23 | Installation of Drain Covers | 2 days | Senior Sanitary Inspector in case of Municipal Corporation. | Joint Commissioner in case of Municipal Corporation. | Commissioner in case of Municipal Corporation. |
| | | |
| Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee | Executive Officer in case of Municipal Councils and Secretary in case of Municipal Committees | District Municipal Commissioner in case of Municipal Council and Municipal Committee |
| 24 | Coverage of manholes of sewerage and storm water drains | 2 days | Senior Sanitary Inspector in case of Municipal Corporation. | Joint Commissioner in case of Municipal Corporation. | Commissioner in case of Municipal Corporation |
| | | |
| Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee. | Executive Officer in case of Municipal Councils and Secretary in case of Municipal Committees | District Municipal Commissioner in case of Municipal Council and Municipal Committee. |
| 25 | (i) Sanction of building plans in original municipal limits, Town Planning schemes, Improvement Trust schemes, Rehabilitation schemes, regularized colonies and notified colonies for all plot size/ other uses (except institutional and Commercial use/ sites of 1000 sq. mtrs. or more) having no composition of offence. | 20 days | Commissioner, Municipal Corporation concerned | Divisional Commissioner concerned | Director, Urban local Bodies |
| | | |
| Executive Officer concerned in case of Municipal Council and Secretary in case of Municipal Committee | Deputy Municipal Commissioner concerned | Divisional Commissioner concerned |
| (ii) Sanction of building plans in the original municipal limits for commercial/ institutional uses for the sites 1000 sq. mtrs to 5000 sq. mtrs. | 60 days | Executive Officer concerned in case of Municipal council and Secretary in case of Municipal Committee | Director, Urban Local Bodies Department | Principal Secretary to Government of Haryana, Urban Local Bodies Department |
| (iii) Sanction of building plans in the original municipal limits for commercial/ institutional uses for the sites 5000 sq. mtrs. and above | 60 days | Chief Town Planner, Urban Local Bodies Department | Director, Urban Local Bodies Department | Principal Secretary to Government of Haryana, Urban Local Bodies Department |
| (iv) Sanction of building plans (CLU granted sites upto 5 acres in Municipal Corporation Gurugram and Faridabad) having no composition of offence. | 20 days | Commissioner, Municipal Corporation concerned, Gurugram/ Faridabad | Divisional Commissioner concerned | Director, Urban Local Bodies Department |
| (v) Sanction of building plans (CLU granted sites, except sites upto 5 acres in Municipal Corporation Gurugram and Faridabad) having no composition of offence | 20 days | Director, Urban Local Bodies Department | Additional Chief Secretary to Government of Haryana, Urban Local Bodies Department | |
| 26 | Change of land use permission for the units situated within various controlled areas of the State within Final Published Development Plan of the Controlled Area and confirming zone. | 60 days from the receipt of complete documents | Director, Urban Local Bodies Department | Additional Chief Secretary to Government of Haryana, Urban Local Bodies Department | |
| 27 | Issuance of permission for granting of advertisement rights under Haryana Municipal Corporation advertisement Byelaws, 2018 and Haryana Municipal advertisement Byelaws, 2019 | 60 days | Commissioner in case of Municipal Corporation | Divisional Commissioner concerned in the Municipal Corporation | Director, Urban Local Bodies |
| | |
| Executive Officer concerned in case of Municipal Council Secretary in case of Municipal Committee | District Municipal Commissioner in Municipal Council and Committee |
| 28 | Repair of Pot holes (Roads) | 05 days | Assistant Engineer in case of Municipal Corporation | Executive Engineer in case of Municipal Corporation | Commissioner in case of Municipal Corporation |
| | | |
| Municipal Engineer in case of Municipal Council | Executive Engineer in case of Municipal Council | District Municipal Commissioner in case of Municipal Council and Municipal Committee |
| | | |
| Junior Engineer in case of Municipal Committee | Municipal Engineer in case of Municipal Committee | |
